Shipping updates

Posted on January 1 2021

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Friday 21st January

Outstanding orders of the This Is How You Lose the Time War, The Hollow Heart, ExtraOrdinary, Aurora’s End, November Afterlight box, Jade Fire Gold debut box

Orders placed after 3PM GMT on Saturday 27th November will ship in the second half of January

Update 10.01: This is now the final opportunity to change your address for these orders! If you need to do so, please email [email protected] before 8AM GMT (UK time) on Wednesday 12th January.

Update 21.01: These have begun shipping today! International orders begin shipping today and will ship in batches. You will receive a tracking email when yours ships, but you can also always find your own tracking by going to https://www.trackyourparcel.eu and filling in the required details.

We expect all international orders to have shipped by the end of next week. If you are in the EU, there will be a delay for customs processing, this usually takes about a week.

UK orders shipped today and tracking will go out by the end of Monday.

Madeline Miller slipcase sets

These are on track to ship in the second half of January

Update 10.01: This is now the final opportunity to change your address for these orders! If you need to do so, please email [email protected] before 8AM GMT (UK time) on Wednesday 12th January.

Update 21.01: These have begun shipping today! International orders begin shipping today and will ship in batches. You will receive a tracking email when yours ships, but you can also always find your own tracking by going to https://www.trackyourparcel.eu and filling in the required details.

We expect all international orders to have shipped by the end of next week. If you are in the EU, there will be a delay for customs processing, this usually takes about a week.

UK orders shipped today and tracking will go out by the end of Monday.

January ‘Royal Secrets’ boxes & book only orders

Due to the release date of the featured hardback book, these will begin shipping right at the end of January

Update 10.01: These are still on track to begin shipping right at the end of January

Update 19.01: This is now the final opportunity to change your address for these orders! If you need to do so, please email [email protected] before 8AM GMT (UK time) on Friday 21st January.

Illumicrate Archives: The Winner’s Trilogy

These are expected to begin shipping in mid-late February

Outstanding orders of the Madeline Miller sets, This Is How You Lose the Time War, The Hollow Heart, ExtraOrdinary, Aurora’s End, November Afterlight box

These will ship with The Winner’s Trilogy boxes

February ‘Bad Blood’ boxes & book only

These are expected to begin shipping at the end of February

February Afterlight box

These will ship with the February monthly boxes/book only at the end of February

 

PAST PRODUCT SHIPPING UPDATES

 

 

 

 

With love,

The Illumicrate Team