Shipping updates

Posted on January 1 2021

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Friday 15 October

A Gathering of Shadows and A Conjuring of Light

These are scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

Update 21.05: These are expected to ship mid-June, after the Ace of Spades debut boxes and Monstrous Design orders.

Update 09.06: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 6PM BST on Thursday 10 June.

Update 25.06: Unfortunately, we now have a big delay for sending these books out due to a production issue. We sent out an email with full details to customers who ordered this set, which you can read here. The delay is expected to be around 6-8 weeks. If you would like to request a refund or need a change of address as a result of this, please contact our customer support team

Update 19.08: We’re so sorry for the delay with an update on these, we should have one soon!

Update 08.09: An update has been sent out today, you can read it here. So sorry for the delay with this. The books are now expected to ship in the first half of October.

Update 6.10: A final update has been sent out, you can read it here. Any refund requests or address changes need to be emailed to our support team by 7PM BST on Friday 8th October. We expect these to begin shipping around mid-October.

Update 15.10: These orders have begun shipping today! International orders always ship in batches over several days, and you will receive tracking when your order ships. Everyone should have tracking by the middle of next week. If you are based in the EU there will be a delay for customs processing, this usually takes about a week. Please bear in mind that there will not be a tracking update until your order has cleared customs, this is normal. UK orders shipped today and tracking will go out by the end of Monday.

Outstanding orders of the Talia Hibbert Set, Raybearer Archives, This Is How You Lose the Time War, The Hollow Heart

Orders placed after the deadlines given on the product pages will ship with the TJ Klune sets

21.09: These will begin shipping in mid-October

06.10: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 2.30PM BST on Thursday 7 October. We expect these to begin shipping around mid-October.

15.10: These orders have begun shipping today! International orders always ship in batches over several days, and you will receive tracking when your order ships. Everyone should have tracking by the middle of next week. If you are based in the EU there will be a delay for customs processing, this usually takes about a week. Please bear in mind that there will not be a tracking update until your order has cleared customs, this is normal. UK orders shipped today and tracking will go out by the end of Monday.

October ‘Revenge is Sweeter’ boxes & book only orders

These are on track to begin shipping around the 22nd October

13.10: This is now the final opportunity to change your address for these orders. If you need to do so, please email [email protected] before 9AM BST on Friday 15 October We expect these to begin shipping around 22 October.

Illumicrate Exclusive TJ Klune set

These will ship in October, we will have a more precise estimate closer to the time

Update 21.09: Due to delays at the printer, these will now ship in November

Illumicrate Exclusive Lore Olympus

Due to a change in publication date, these will now be shipping in early November

Illumicrate Exclusive ExtraOrdinary

These will ship in October, we will have a more precise estimate closer to the time

Update 24.09: Due to a publication date change, these will now ship in early November

Aurora’s End

These are due to ship in November

Outstanding orders of the Talia Hibbert Set, Raybearer Archives, This Is How You Lose the Time War, The Hollow Heart

Orders placed after 8th October are due to ship in the first half of November

Jade Fire Gold Debut Box

These are due to ship in November

 

PAST PRODUCT SHIPPING UPDATES

September ‘To the Bitter End’ boxes & book only orders

These are on track to ship towards the end of September

Update 09.09: These are on track to begin shipping around the 24th September

Update 14.09: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 9AM BST on Thursday 16 September. We expect these to begin shipping around 24 September

Update 21.09: These orders will begin shipping tomorrow! International boxes always ship in batches over several days, and you will receive tracking when your order ships. Everyone should have tracking by the end of next week. If you are based in the EU there will be a delay for customs processing, this usually takes about a week. Please bear in mind that there will not be a tracking update until your order has cleared customs, this is normal. UK boxes will ship tomorrow and tracking will go out by the end of Thursday.

Update 28.09: These orders finished shipping at the end of last week, if you don’t have tracking and it isn’t in your spam folder please contact our support team who can send you this manually

With love,

The Illumicrate Team