Shipping updates

Posted on January 1 2021

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Sunday 16 May

General updates

Brexit has exacerbated existing congestion at UK ports, causing considerable delays. As a result for at least the next few months we will begin shipping our monthly boxes & book only orders during the final week of the month

Due to a UK-wide cardboard shortage our orders will be shipping in plain boxes for the next couple of months. As a result of supply line issues, we’re unable to get more of our yellow book bags for the foreseeable future, and all book orders will instead ship inside clear acetate bags.

April ‘Dearly Departed’ boxes & book only & March single purchase boxes

These are on track to ship in the second half of April

Update 25.03: Unfortunately, due to delays at the printer these books are severely delayed, and now wont be reaching us until 23rd April. We will do our best to get these boxes out at the end of April, but it may be early May.

Update 21.04: Unfortunately we’ve had a further delay with these. We’re awaiting more information on how long the delay will be and we will provide an update when we have one.

Update 27.04: Our fulfilment centre will begin packing these as soon as the orders for DOSAB 2&3 are finished. We’re currently expecting them to begin shipping either the end of next week, or beginning of the week after. We will have a further update soon.

Update 05.05: Our April boxes and book only and March single purchase boxes will begin shipping tomorrow! International orders will ship in batches, and you will receive tracking when your order ships. If you’re based in the EU we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship on Friday.

Update 11.05: All orders have now shipped. If you have not received your tracking email, please doublecheck your spam and promotions folders, and contact our customer support by email if it’s not there

Illumicrate Archives: The Infernal Devices

These are scheduled to ship in May, we will have a more precise estimate closer to the time of shipping

Update 21.04: These are on track to begin shipping in the second half of May

Update 11.05: Due to a delay with the production of the books, these are now getting in later than anticipated. We expect these boxes to begin shipping right at the end of May.

Update 16.05: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 7.30PM BST on Monday 17 May.

May ‘Change Your Stars’ boxes & book only

The situation in the Suez Canal did affect a lot of our items, including items for the May box. We don’t yet know how severe the delays will end up being, but we are expecting a delay to the May boxes. We will share an update when we have it.

Update 11.05: Unfortunately there has been a delay with these books due to a backlog at the stencillers. The books are now not reaching us until the very end of May, and these orders will begin shipping in early June.

Ace of Spades debut box

This is scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

Monstrous Design

This is schedule to ship in June. We will have a more precise estimate closer to the time of shipping

A Gathering of Shadows and A Conjuring of Light

These are scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

June ‘Out of the Woods’ boxes and book only

We have a couple of things delayed due to the incident in the Suez Canal. We don’t yet know how extensive the delays will be, and will have an update closer to the time of shipping.

Illumicrate Collections: From Blood and Ash

This is scheduled to ship in July. We will have a more precise estimate closer to the time of shipping

 

PAST PRODUCT SHIPPING UPDATES

Days of Blood and Starlight and Dreams of Gods and Monsters

These are on track to begin shipping in the second half of April

Update 08.04: So far there have been no delays with these books and we are expecting them to begin shipping around 23-27th April. We will share more updates when we have them.

Update 19.04: These are still on track to begin shipping either this Friday 23rd, or early next week.

Update 21.04: Unfortunately we’ve had a last minute delay to the delivery of these books. As a result they will need to start shipping later, and we’re currently expecting them to start shipping 28-30th April.

Update 27.04: These will begin shipping tomorrow. International orders will ship in batches, you will receive tracking when your order ships. If you’re based in the EU we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK orders will ship on Thursday and tracking will be sent at the end of the week.

Outstanding orders for Uprooted & Spinning Silver and This Is How You Lose the Time War

These will be shipping with the Days of Blood and Starlight and Dreams of Gods and Monsters orders

Update 27.04: These will begin shipping tomorrow. International orders will ship in batches, you will receive tracking when your order ships. If you’re based in the EU we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK orders will ship on Thursday and tracking will be sent at the end of the week.

Past Items Lottery

The orders from our past items lottery are due to ship around mid-April

Update 08.04: These are still due to ship around mid-April

Update 17.04: These orders have begun shipping! International orders began shipping on Friday. They ship in batches and you will receive tracking when yours ships. If you are in the EU, we are still seeing small delays as a result of extra customs processing following Brexit. Please be aware there most likely wont be a tracking update until after your order clears customs and please allow extra time for this to happen. UK orders shipped last week and you should have received tracking when yours shipped.

Update 20.04: The last of the UK past items orders were shipped today, apologies for the miscommunication! Tracking for the orders that dispatched today will be emailed out tomorrow.

Rule of Wolves

We’re expecting this to begin shipping towards the end of the week beginning 5th April.

Update 25.03: Unfortunately due to delays at the printer, we’ll be receiving our book shipment a little later than planned, however we’re still hoping to get these out to customers by the end of the week beginning 5th April

Update 08.04: Orders will begin shipping tomorrow! International orders ship in batches and you will receive tracking when yours ships. If you are in the EU, we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen. UK orders will be going out on Monday and UK tracking will be sent on Monday.

March ‘Fighting Spirit’ boxes & book only

These are currently on track to begin shipping sometime in the week commencing 22nd March, however our sea shipments have been heavily delayed so far this year so this may change.

Update 16.03: Everything for this box is with our fulfilment centre, and they will begin packing as soon as the A Court of Silver Flames boxes have shipped. We’re expecting these to begin shipping either at the end of next week or early the week after.

Update 25.03: Our March boxes & book only will begin shipping tomorrow! Reminder that, due to supply issues, these will be shipping in plain boxes with the books in acetate bags. International orders will ship in batches and you will receive tracking when your order ships. If you’re in the EU, we are still seeing delays as a result of Brexit. The delay is definitely getting smaller, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen.

Outstanding orders for The Last Wish, Uprooted & Spinning Silver and This Is How You Lose the Time War

Orders placed on or before 10th March will ship with the March boxes. Orders placed after this date will ship with the April boxes.

Update 16.03: These will be shipping with our March boxes & book only orders and we’re expecting these to begin shipping either at the end of next week or early the week after.

Update 25.03: These will begin shipping tomorrow! Reminder that, due to supply issues, these will be shipping in plain boxes with the books in acetate bags. International orders will ship in batches and you will receive tracking when your order ships. If you’re in the EU, we are still seeing delays as a result of Brexit. The delay is definitely getting smaller, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen.

A Court of Silver Flames mini box

We expect to begin shipping these around mid-March

Update 04.03: The dust jackets will be arriving on 9 March and our fulfilment centre will begin packing these boxes as soon as the Chain of Iron and Red Tigress orders have finished packing. We expect these to start shipping 15-16th March.

Update 08.03: While the printer confirmed last Thursday that the dust jackets would arrive this Tuesday, unfortunately we’ve been informed today of a last minute delay, and we will now not be getting them until the end of this week. Orders will now start shipping towards the end of next week.

Update 16.03: Our fulfilment centre began packing these boxes at the end of last week, and they will begin shipping on Friday!

Chain of Iron and Red Tigress

We expect these to begin shipping either the end of the first week of March, or early the following week

Update 04.03: Our fulfilment centre are now packing these orders, and we’re expecting them to begin shipping early next week.

Update 08.03: These orders began shipping today! UK tracking will go out in the next day or so. International orders will ship in batches and you will receive tracking when your order ships. If you’re in the EU, we are still seeing delays as a result of Brexit. Things will hopefully be a bit quicker than last month, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen. Some orders will be shipping in clear acetate bags instead of our usual yellow book bags. Due to supply issues with the fabric used for them, we’re still waiting for our most recent order to finish production. The acetate bags will be used for the next few months instead.

February ‘The City is Ours’ boxes and book only

Due to Brexit exacerbating existing port delays, these will begin shipping at the end of February

Update 08.02: The bad weather in the UK currently means the port our final item should be coming into is currently closed. This unfortunately is going to delay our February boxes. We should have more news early next week.

Update 19.02: The ship our final item is on has finally landed after a month-long delay, and the item will be delivered to us early next week. Our fulfilment centre have begun packing the book only orders in advance, and we’re hoping the full boxes will begin shipping at the end of next week, but it may be the beginning of the week after.

Update 23.02: Our final item has arrived, and our fulfilment centre are now packing the boxes. We’re hoping they will begin shipping at the end of this week, but it may still be the beginning of next. We will have an update in a few days.

Update 24.02: Our February boxes & book only orders will begin shipping on Monday! UK tracking will be sent early next week. International boxes will ship in batches and you will receive tracking when yours ships. We expect all orders to have shipped by the end of next week. If you’re in the EU, we are still seeing delays as a result of Brexit. Things will hopefully be a bit quicker than last month, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen.

 

With love,

The Illumicrate Team