Shipping updates

Posted on January 1 2021

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Thursday 8th April

General updates

Brexit has exacerbated existing congestion at UK ports, causing considerable delays. As a result for at least the next few months we will begin shipping our monthly boxes & book only orders during the final week of the month

Due to a UK-wide cardboard shortage our orders will be shipping in plain boxes for the next couple of months. As a result of supply line issues, we’re unable to get more of our yellow book bags for the foreseeable future, and all book orders will instead ship inside clear acetate bags.

Rule of Wolves

We’re expecting this to begin shipping towards the end of the week beginning 5th April.

Update 25.03: Unfortunately due to delays at the printer, we’ll be receiving our book shipment a little later than planned, however we’re still hoping to get these out to customers by the end of the week beginning 5th April

Update 08.04: Orders will begin shipping tomorrow! International orders ship in batches and you will receive tracking when yours ships. If you are in the EU, we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen. UK orders will be going out on Monday and UK tracking will be sent on Monday.

Past Items Lottery

The orders from our past items lottery are due to ship around mid-April

Update 08.04: These are still due to ship around mid-April

Days of Blood and Starlight and Dreams of Gods and Monsters

These are on track to begin shipping in the second half of April

Update 08.04: So far there have been no delays with these books and we are expecting them to begin shipping around 23-27th April. We will share more updates when we have them.

April ‘Dearly Departed’ boxes & book only & March single purchase boxes

These are on track to ship in the second half of April

Update 25.03: Unfortunately, due to delays at the printer these books are severely delayed, and now wont be reaching us until 23rd April. We will do our best to get these boxes out at the end of April, but it may be early May.

Illumicrate Archives: The Infernal Devices

These are scheduled to ship in May, we will have a more precise estimate closer to the time of shipping

Ace of Spades debut box

This is scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

A Gathering of Shadows and A Conjuring of Light

These are scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

Illumicrate Collections: From Blood and Ash

This is scheduled to ship in July. We will have a more precise estimate closer to the time of shipping

 

PAST PRODUCT SHIPPING UPDATES

March ‘Fighting Spirit’ boxes & book only

These are currently on track to begin shipping sometime in the week commencing 22nd March, however our sea shipments have been heavily delayed so far this year so this may change.

Update 16.03: Everything for this box is with our fulfilment centre, and they will begin packing as soon as the A Court of Silver Flames boxes have shipped. We’re expecting these to begin shipping either at the end of next week or early the week after.

Update 25.03: Our March boxes & book only will begin shipping tomorrow! Reminder that, due to supply issues, these will be shipping in plain boxes with the books in acetate bags. International orders will ship in batches and you will receive tracking when your order ships. If you’re in the EU, we are still seeing delays as a result of Brexit. The delay is definitely getting smaller, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen.

Outstanding orders for The Last Wish, Uprooted & Spinning Silver and This Is How You Lose the Time War

Orders placed on or before 10th March will ship with the March boxes. Orders placed after this date will ship with the April boxes.

Update 16.03: These will be shipping with our March boxes & book only orders and we’re expecting these to begin shipping either at the end of next week or early the week after.

Update 25.03: These will begin shipping tomorrow! Reminder that, due to supply issues, these will be shipping in plain boxes with the books in acetate bags. International orders will ship in batches and you will receive tracking when your order ships. If you’re in the EU, we are still seeing delays as a result of Brexit. The delay is definitely getting smaller, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen.

A Court of Silver Flames mini box

We expect to begin shipping these around mid-March

Update 04.03: The dust jackets will be arriving on 9 March and our fulfilment centre will begin packing these boxes as soon as the Chain of Iron and Red Tigress orders have finished packing. We expect these to start shipping 15-16th March.

Update 08.03: While the printer confirmed last Thursday that the dust jackets would arrive this Tuesday, unfortunately we’ve been informed today of a last minute delay, and we will now not be getting them until the end of this week. Orders will now start shipping towards the end of next week.

Update 16.03: Our fulfilment centre began packing these boxes at the end of last week, and they will begin shipping on Friday!

Chain of Iron and Red Tigress

We expect these to begin shipping either the end of the first week of March, or early the following week

Update 04.03: Our fulfilment centre are now packing these orders, and we’re expecting them to begin shipping early next week.

Update 08.03: These orders began shipping today! UK tracking will go out in the next day or so. International orders will ship in batches and you will receive tracking when your order ships. If you’re in the EU, we are still seeing delays as a result of Brexit. Things will hopefully be a bit quicker than last month, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen. Some orders will be shipping in clear acetate bags instead of our usual yellow book bags. Due to supply issues with the fabric used for them, we’re still waiting for our most recent order to finish production. The acetate bags will be used for the next few months instead.

February ‘The City is Ours’ boxes and book only

Due to Brexit exacerbating existing port delays, these will begin shipping at the end of February

Update 08.02: The bad weather in the UK currently means the port our final item should be coming into is currently closed. This unfortunately is going to delay our February boxes. We should have more news early next week.

Update 19.02: The ship our final item is on has finally landed after a month-long delay, and the item will be delivered to us early next week. Our fulfilment centre have begun packing the book only orders in advance, and we’re hoping the full boxes will begin shipping at the end of next week, but it may be the beginning of the week after.

Update 23.02: Our final item has arrived, and our fulfilment centre are now packing the boxes. We’re hoping they will begin shipping at the end of this week, but it may still be the beginning of next. We will have an update in a few days.

Update 24.02: Our February boxes & book only orders will begin shipping on Monday! UK tracking will be sent early next week. International boxes will ship in batches and you will receive tracking when yours ships. We expect all orders to have shipped by the end of next week. If you’re in the EU, we are still seeing delays as a result of Brexit. Things will hopefully be a bit quicker than last month, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow extra time for this to happen.

The Mask Falling

These will be shipping in early February

Update 08.02: These began shipping on Friday. International orders always ship in batches and you will receive tracking when your order ships. All orders should be shipped by the middle of this week, don’t forget to check your spam folder for your email. We are seeing delays clearing boxes through customs as a result of Brexit. The delays are approximately a week. Once your parcel ships the tracking will likely not update again until it has cleared through customs, this is normal.

Update 15.02: Our parcels to Ireland are still held up. This has been caused by our shipping company needing to change the courier used, and the resulting backlog from this. Further delays have been caused by the bad weather. Parcels for Ireland should see tracking updates this week.

With love,

The Illumicrate Team