Shipping updates

Posted on January 1 2021

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While many of the issues we saw with having products made and shipped at the beginning of the pandemic have now stopped, there are still significant delays happening. Reduction in staff to allow for distancing in the workplace has increased production times to some items, and the reduction in commercial flights means delays shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.

Book printers in the UK are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.

We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.

We also want to assure you that the fulfilment centre who pack our boxes are taking every precaution to ensure this is done safely both for their employees and our customers. Our packers are spread the required distance apart, are wearing gloves to pack, and have extra sanitising products available. Our shipping company are also taking every precaution with handling boxes.

Here are a few general things to note

  • Our shipping company has reported that their courier partners are able to deliver in almost all countries they ship to. We are seeing delays in shipments both due to the lack of cargo planes and additional border checks, so please do be patient once you receive your tracking email. If there are no tracking updates after a week, or you have any concerns regarding the shipping of your order, please get in touch with us by email
  • We are able to change the delivery address of your order if needed. The last point this can be done is when the ‘Check Your Address’ emails go out to customers approximately 10 working days before orders ship.  These emails need replying to within 24 hours if you need to change the address, and after that point additional address changes are not possible. You do not need to reply if your address is correct. You can change your address for an existing order any time up to this point by emailing us to request it. Please note that changing your address in your account does not change it on any paid-for orders, including subscription renewals. 

Information updated on Monday 1 August

General updates

We now have our yellow bags back, and orders from the July box/book only onwards will be shipped in these. We also now have our yellow boxes back, and orders from August onwards will be shipped in these.

We are currently seeing extensive delays with shipping due to a large variety of reasons (port closures in China due to both covid outbreaks and bad weather, lack of space on ships due to the port closures limiting the amount of ships able to dock & load cargo, port congestion in the UK, ships choosing to bypass the UK to meet their European port slots, and congestion with unloading and delivering cargo). We are currently finding delays to be the worst they’ve been since the pandemic began, and unfortunately this is causing problems for us in terms of delivering orders on time. We will do everything we can to minimise future delays, and will keep this page updated. We really appreciate your patience and understanding with this matter.

June ‘Out of the Woods’ boxes and book only

We have a couple of things delayed due to the incident in the Suez Canal. We don’t yet know how extensive the delays will be, and will have an update closer to the time of shipping.

Update 31.05: Our final item has been severely delayed due to the incident in the Suez Canal, and bad weather. We’re expecting these boxes to begin shipping in early July.

Update 30.06: Unfortunately we have had another severe delay to the final item in this box. We sent an email out to everyone receiving a June box or book only order about this, which you can read here. These orders will now be shipping in the second half of July. If you need to change your address based on this, or would like to request a refund, please get in touch with our customer support team.

Update 12.07: The final item we are waiting for has finally landed, and we should have it delivered to us early next week. We are then hoping to get the June box & book only orders shipped out by the end of next week.

Update 14.07: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 6.15PM BST on Thursday 15 July. These are on track to begin shipping by 23rd July.

Update 23.07: These have started shipping today. International boxes will ship in batches and you will receive tracking when your box ships. Please do remember to check your spam folders! If you are based in the EU there will be a delay due to customs processing, please allow around a week for this and bear in mind there most likely wont be a tracking update until after this has happened. UK boxes will ship over today, and tracking should all be emailed out by Monday.

Update 01.08: These have now all shipped, if you don’t have your tracking and it’s not in your spam folder, please email our customer support team who can send this out to you. We’re aware most of our EU boxes have not yet cleared customs, our shipping company did not anticipate delays because of the 1st July customs changes, but it is possible this has happened anyway. We have contacted our shipping company for an update, and will post here when we have one.

Outstanding Ace of Spades and This Is How You Lose the Time War orders

These will be shipping with our June & July boxes, and should begin shipping by 23rd July.

Update 14.07: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 6.15PM BST on Thursday 15 July. These are on track to begin shipping by 23rd July.

Update 26.07: These orders have begun shipping today! UK tracking should be emailed out tomorrow. International boxes will ship in batches and you will receive tracking when your box ships. Please do remember to check your spam folders! If you are based in the EU there will be a delay due to customs processing, please allow around a week for this and bear in mind there most likely wont be a tracking update until after this has happened.

Update 01.08: These have now all shipped, if you don’t have your tracking and it’s not in your spam folder, please email our customer support team who can send this out to you. We’re aware most of our EU boxes have not yet cleared customs, our shipping company did not anticipate delays because of the 1st July customs changes, but it is possible this has happened anyway. We have contacted our shipping company for an update, and will post here when we have one.

July ‘Never Enough’ boxes & book only

This box is currently on track to ship towards the end of July. Any further updates will be provided here.

Update 30.06: These are expected to begin shipping sometime between 16-20th July.

Update 08.07: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 2PM BST on Friday 9 July. These boxes are on track to ship by 23rd July.

Update 23.07: These have started shipping today. International boxes will ship in batches and you will receive tracking when your box ships. Please do remember to check your spam folders! If you are based in the EU there will be a delay due to customs processing, please allow around a week for this and bear in mind there most likely wont be a tracking update until after this has happened. UK boxes will ship on Monday, and tracking should all be emailed out by Tuesday.

Update 01.08: These have now all shipped, if you don’t have your tracking and it’s not in your spam folder, please email our customer support team who can send this out to you. We’re aware most of our EU boxes have not yet cleared customs, our shipping company did not anticipate delays because of the 1st July customs changes, but it is possible this has happened anyway. We have contacted our shipping company for an update, and will post here when we have one.

A Gathering of Shadows and A Conjuring of Light

These are scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

Update 21.05: These are expected to ship mid-June, after the Ace of Spades debut boxes and Monstrous Design orders.

Update 09.06: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 6PM BST on Thursday 10 June.

Update 25.06: Unfortunately, we now have a big delay for sending these books out due to a production issue. We sent out an email with full details to customers who ordered this set, which you can read here. The delay is expected to be around 6-8 weeks. If you would like to request a refund or need a change of address as a result of this, please contact our customer support team

The Brown Sisters trilogy set

We currently expect to ship these in early-mid August

Update 26.07: These are expected to ship at the end of the first week of August.

Update 28.07: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 2PM BST on Thursday 29 July.

Illumicrate Archives: Raybearer

These boxes are due to ship in August, we will have a more precise estimate closer to the time.

Update 26.07: We are awaiting the final item for this box, and expect these to begin shipping in the second half of August.

August Afterlight box

These are currently estimated to ship mid-August

August ‘Dark Academia’ boxes & book only

These are on track to ship at the end of August

Illumicrate Collections: The Night Circus

These will ship in September, we will have a more precise estimate closer to the time

Illumicrate Exclusive The Hollow Heart

These will ship in September, we will have a more precise estimate closer to the time

 

PAST PRODUCT SHIPPING UPDATES

Illumicrate Collections: From Blood and Ash

This is scheduled to ship in July. We will have a more precise estimate closer to the time of shipping

Update 21.06: We currently anticipate shipping this box in mid-July. Any further updates will be provided here.

Update 29.06: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 7.15PM BST on Wednesday 30 June. We anticipate shipping these boxes around mid-July.

Update 12.07: These will begin shipping tomorrow. International boxes will ship in batches and you will receive tracking when your box ships. Please do remember to check your spam folders! If you are based in the EU there will be a delay due to customs processing, please allow around a week for this and bear in mind there most likely wont be a tracking update until after this has happened. UK boxes will ship over Tuesday and Wednesday, and tracking should all be emailed out by Thursday.

Update 26.07: These boxes finished shipping on Monday 19th July. If you have not received your tracking, please get in touch with our support team.

Ace of Spades debut box

This is scheduled to ship in June. We will have a more precise estimate closer to the time of shipping

Update 21.05: These are expected to ship early-mid June, once the May boxes and book only orders have shipped.

Update 31.05: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 5.30PM BST on Tuesday 1 June. It is also the final 24 hours to place an order to ship in June.

Update 10.06: These will begin shipping tomorrow! International boxes will ship in batches, and you will be sent tracking when your box ships. Please do remember to check your spam folder! If you’re based in the EU we are still seeing delays as a result of Brexit. Please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship tomorrow, and tracking emails will be sent out on Monday.

Update 18.06:  All orders have now shipped. If you have not received your tracking email, please check your spam folder. If it’s not there you can email [email protected] and we can send your tracking info to you.

Monstrous Design

This is schedule to ship in June. We will have a more precise estimate closer to the time of shipping

Update 21.05: These are expected to ship early-mid June, once the May boxes and book only orders have shipped.

Update 31.05: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 5.30PM BST on Tuesday 1 June.

Update 10.06: These will begin shipping tomorrow! International orders will ship in batches, and you will be sent tracking when your order ships. Please do remember to check your spam folder! If you’re based in the EU we are still seeing delays as a result of Brexit. Please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship on Friday, and tracking emails will be sent out on Monday.

Update 18.06:  All orders have now shipped. If you have not received your tracking email, please check your spam folder. If it’s not there you can email [email protected] and we can send your tracking info to you.

Outstanding orders of This Is How You Lose the Time War

These will ship with Monstrous Design and the Ace of Spades debut boxes

Update 31.05: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 5.30PM BST on Tuesday 1 June.

Update 10.06: These will begin shipping tomorrow! International orders will ship in batches, and you will be sent tracking when your order ships. Please do remember to check your spam folder! If you’re based in the EU we are still seeing delays as a result of Brexit. Please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship on Friday, and tracking emails will be sent out on Monday.

Update 18.06:  All orders have now shipped. If you have not received your tracking email, please check your spam folder. If it’s not there you can email [email protected] and we can send your tracking info to you.

May ‘Change Your Stars’ boxes & book only

The situation in the Suez Canal did affect a lot of our items, including items for the May box. We don’t yet know how severe the delays will end up being, but we are expecting a delay to the May boxes. We will share an update when we have it.

Update 11.05: Unfortunately there has been a delay with these books due to a backlog at the stencillers. The books are now not reaching us until the very end of May, and these orders will begin shipping in early June.

Update 23.05: This is now the final 24 hours to change your address for these orders. If you need to do so, please email [email protected] before 1PM BST on Monday 24 May. We anticipate these boxes beginning to ship either at the end of the first week of June, or the beginning of the week after.

Update 27.05: The books are now with our fulfilment centre, who have begun packing. Monday is a bank holiday in the UK so we expect packing to take a bit longer this month, and the orders should begin shipping towards the end of next week.

Update 01.06: Orders will begin shipping Friday, 4 June! International boxes will ship in batches, and you will be sent tracking when your box ships. Please do remember to check your spam folder! If you’re based in the EU we are still seeing delays as a result of Brexit. Please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship on Friday, and tracking emails will be sent out on Monday.

Illumicrate Archives: The Infernal Devices

These are scheduled to ship in May, we will have a more precise estimate closer to the time of shipping

Update 21.04: These are on track to begin shipping in the second half of May

Update 11.05: Due to a delay with the production of the books, these are now getting in later than anticipated. We expect these boxes to begin shipping right at the end of May.

Update 16.05: This is now the final 24 hours to change your address for this box. If you need to do so, please email [email protected] before 7.30PM BST on Monday 17 May.

Update 21.05: The books are now with our fulfilment centre, who have commenced packing the boxes. We are expecting them to begin shipping in the second half of next week.

Update 25.05: These boxes will begin shipping tomorrow! International boxes will ship in batches, and you will be sent tracking when your box ships. Please do remember to check your spam folder! If you’re based in the EU we are still seeing delays as a result of Brexit. Please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship on Thursday, and tracking emails will be sent out on Friday.

Update 29.05: All orders have now shipped. If you have not received your tracking email, please check your spam folder. If it’s not there you can email [email protected] and we can send your tracking info to you.

April ‘Dearly Departed’ boxes & book only & March single purchase boxes

These are on track to ship in the second half of April

Update 25.03: Unfortunately, due to delays at the printer these books are severely delayed, and now wont be reaching us until 23rd April. We will do our best to get these boxes out at the end of April, but it may be early May.

Update 21.04: Unfortunately we’ve had a further delay with these. We’re awaiting more information on how long the delay will be and we will provide an update when we have one.

Update 27.04: Our fulfilment centre will begin packing these as soon as the orders for DOSAB 2&3 are finished. We’re currently expecting them to begin shipping either the end of next week, or beginning of the week after. We will have a further update soon.

Update 05.05: Our April boxes and book only and March single purchase boxes will begin shipping tomorrow! International orders will ship in batches, and you will receive tracking when your order ships. If you’re based in the EU we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK boxes will ship on Friday.

Update 11.05: All orders have now shipped. If you have not received your tracking email, please doublecheck your spam and promotions folders, and contact our customer support by email if it’s not there

Days of Blood and Starlight and Dreams of Gods and Monsters

These are on track to begin shipping in the second half of April

Update 08.04: So far there have been no delays with these books and we are expecting them to begin shipping around 23-27th April. We will share more updates when we have them.

Update 19.04: These are still on track to begin shipping either this Friday 23rd, or early next week.

Update 21.04: Unfortunately we’ve had a last minute delay to the delivery of these books. As a result they will need to start shipping later, and we’re currently expecting them to start shipping 28-30th April.

Update 27.04: These will begin shipping tomorrow. International orders will ship in batches, you will receive tracking when your order ships. If you’re based in the EU we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK orders will ship on Thursday and tracking will be sent at the end of the week.

Outstanding orders for Uprooted & Spinning Silver and This Is How You Lose the Time War

These will be shipping with the Days of Blood and Starlight and Dreams of Gods and Monsters orders

Update 27.04: These will begin shipping tomorrow. International orders will ship in batches, you will receive tracking when your order ships. If you’re based in the EU we are still seeing delays as a result of Brexit. The length of the delays is definitely getting shorter, but please bear in mind that there most likely wont be a tracking update until your order has passed through customs, and please allow around a week for this to happen. UK orders will ship on Thursday and tracking will be sent at the end of the week.

Past Items Lottery

The orders from our past items lottery are due to ship around mid-April

Update 08.04: These are still due to ship around mid-April

Update 17.04: These orders have begun shipping! International orders began shipping on Friday. They ship in batches and you will receive tracking when yours ships. If you are in the EU, we are still seeing small delays as a result of extra customs processing following Brexit. Please be aware there most likely wont be a tracking update until after your order clears customs and please allow extra time for this to happen. UK orders shipped last week and you should have received tracking when yours shipped.

Update 20.04: The last of the UK past items orders were shipped today, apologies for the miscommunication! Tracking for the orders that dispatched today will be emailed out tomorrow.

 

With love,

The Illumicrate Team