Shipping Updates

The latest updates for all our products can be found here. We’ll include details of any delays, when we expect each product to ship by, and when all customers should receive their tracking information.

4th February 2025

These orders have now all shipped.

If you haven’t received tracking information, please check your Illumicrate account. If you have any issues with tracking or your parcel, please email support@illumicrate.com.

16th January 2025

UK orders ship today, and tracking will begin to be sent tomorrow. International orders will, as always, be sent in batches over the next two weeks and your tracking will be sent once your order ships.

6th January 2025

This is now the final opportunity to change your address for these orders! If you need to do so, please email support@illumicrate.com before 5pm GMT (UK time) on Tuesday 7 January . To check your address, log in to your account and check the address on your order!

19th December 2024

We estimate these will begin shipping between 16th-21st January.

Still need help?

Visit our contact page for more details Contact Us

Shop Orders:

If your order includes one or more preorders, it will be held until all items are ready to ship. All shop orders that do not include a preorder ship in batches at least once a week. If it has been more than 14 days since you placed your order, please get in touch with support here.