We are hiring an Operations Assistant for Illumicrate!
The role will include managing inventory and customer orders, as well as liaising with our third-party partners such as our fulfilment centres and shipping companies. We’re looking for someone with a curious mindset who can help improve efficiency, and with an affinity for operational systems or a willingness to learn.
Key details:
- 35 hours a week, Monday - Friday, flexible on daily working hours
- Occasional weekend work may be required
- This role is open to UK residents or those with the right to work in the UK only
- Annual salary of £26,000
- You must be 18+ to apply
- The role is fully remote, and we encourage applications from people historically excluded from the publishing industry
- Applications close on: Sunday 8th February 2026 at 7PM GMT
Knowledge/Experience required:
- We are looking for someone who is passionate about detail, accuracy and publishing, and who has experience in similar operational, ecommerce and/or customer service roles (online/remote customer service is desirable)
- Proficient computer literacy skills, particularly with onboarding new systems and using Microsoft Excel
- Strong communication skills with the ability to communicate complex information both to customers and to partners within in the business
- Willing to show initiative and have good instincts, because you won’t always know the answer
- Great organisational and problem-solving skills
- Ability to work as part of a close and dedicated team
- Patience, empathy and good problem solving
- Interest in the book community
Key responsibilities:
- Assist in the day-to-day running of operations including sales and exports
- Collaborate with our fulfilment centres, providing product information and ensuring inventory is accurate
- Liaise with our shipping companies to ensure products ship on time
- Answer customer queries in regards to waitlists and sales
- Resolve operational issues accurately and effectively, raising support tickets with external parties where necessary
- Liaise with our website developers and platform account managers about any issues
- Update the website with new products, news articles and theme updates
- Work well with the wider operations team
- Collaborate with and update other departments, including the creative and support teams
Job benefits:
- 25 annual leave days per year, plus 1 additional day for each full year of completed service up to a maximum of 30 days (+bank holidays)
- Flexible working hours
- Private medical insurance
- Dental insurance
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Company pension scheme
- Complimentary Illumicrate products
- Work equipment, if required
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About Illumicrate:
Illumicrate is the original UK book box subscription. Founded in 2015 as a quarterly subscription, today, Illumicrate not only has a monthly book box subscription, and a monthly book only subscription, we also offer:
- a monthly romance subscription
- a quarterly horror subscription
- a quarterly sci-fi subscription
- a quarterly crime subscription
- special edition boxes
- exclusive editions of books, including special editions of Daphne Press releases
The books we feature and sell are unique to us and we include both Adult and Young Adult books. We work closely with publishers on creating exclusive editions specifically for our subscriptions. We are also the pioneers of aligning special edition boxes with highly anticipated releases, with The Language of Thorns by Leigh Bardugo being the first of these in 2017. As a whole business and team, our core values are quality and inclusivity. Our book choices reflect the world we live in and our customer base; we support marginalised authors where possible and strive to feature UK-based authors as much as possible. We know our customers appreciate our diverse choices. We are interested in hiring someone who has a genuine passion for books and who aligns with our brand, values, and book choices.
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To apply, send us an email with your CV to jobs@illumicrate.com. Use the subject line: OPERATIONS ASSISTANT APPLICATION. Make sure you include:
- Your full name, location, and a confirmation that you are over 18
- Your personal social media links (optional)
- Details of previous operations, ecommerce and/or customer service experience
- Your answer to the question: ‘what do you feel you can bring to this role?’
- Give an example of a time you showed initiative when solving a problem
We can only accept applications sent to the email address with the relevant subject line. Applications sent via any other medium will be discounted. Due to the expected high volume of applications, we may not be able to respond to all candidates.
