We are hiring a Customer Support Assistant for Illumicrate!
- 35 hours a week, Monday - Friday, flexible on daily working hours
- Occasional weekend working may be required
- The role is fully remote, and we encourage applications from people historically excluded from the publishing industry
As well as the roles and responsibilities outlined below, you can be as involved with our book selection process as you wish.
-----
Key details:
- This role is open to UK residents or those with the right to work in the UK only
- Annual salary of £24,000
- You must be 18+ to apply
- Applications close on: Friday 4 September 2026 at 7PM BST
-----
About Illumicrate:
Illumicrate is the original UK book box subscription. Founded in 2015 as a quarterly subscription, today, Illumicrate not only has a monthly book box subscription, and a monthly book only subscription, we also offer:
- a monthly romance subscription
- quarterly horror, crime, and sci-fi subscriptions
- special edition boxes
- exclusive editions of books, including special editions of Daphne Press releases
The books we feature and sell are unique to us, and we include all genres both Adult and Young Adult. We work closely with publishers on creating exclusive editions specifically for our monthly boxes. We are also the pioneers of aligning special edition boxes with highly anticipated releases, with The Language of Thorns by Leigh Bardugo being the first of these in 2017. As a whole business and team, our core values are quality and inclusivity. Our book choices reflect the world we live in and our customer base; we support marginalised authors where possible and strive to feature UK-based authors as much as possible. We know our customers appreciate our diverse choices. We are interested in hiring someone who has a genuine passion for books and who aligns with our brand, values, and book choices.
-----
Roles and responsibilities:
- Answering customer queries with regards to our products, their orders, and their account
- Resolving any issues accurately and effectively
- Liaising with our shipping and fulfilment providers when necessary
- Working well within the wider support team
Skills and qualifications:
- Background and experience in customer services, online/remote customer service is desirable
- Patience, empathy and good problem solving
- Willing to show initiative and have good instincts, because you won’t always know the answer
- Proficient computer literacy skills
- Great interpersonal skills
- Able to work as part of a close and dedicated team
- Ability to apply what you know to different scenarios would be very helpful
- Interest in the book community
Job benefits:
- Flexible working hours
- Work equipment, if required
- Generous holiday allowance + Bank Holidays
- Private healthcare plan
- Company pension
- Complimentary Illumicrate, Afterlight, Evernight, Starbright and Mindsight products
-----
To apply, send an email with your CV to jobs@illumicrate.com with the subject line: CUSTOMER SUPPORT APPLICATION. Make sure you include:
- Your full name, location, and a confirmation that you are over 18
- Your personal social media links (optional)
- Details of previous customer service experience
- Your answer to the question: "What do you feel you can bring to the role?"
- Your three favourite books you've read so far in 2026, and why you liked them
We can only accept applications sent to the email address with the relevant subject line. Applications sent via any other medium will be discounted. Due to the expected high volume of applications, we may not be able to respond to all candidates.
