Customer Support

Before you get in touch, have you checked if the answer to your question is in our FAQ? Please do always check our shipping updates page before requesting information on when an order is due to ship!

The Illumicrate support team aims to get back to you within 24 working hours, but this may be extended to up to 72 working hours during busy times. They usually answer emails Monday – Friday.

  • If you are emailing about damaged items, please check our Damage Guidelines to see if your item qualifies. (
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