Illumicrate damage guidelines

Posted on June 15 2020

Share this story

If you receive an item that is damaged, we will try our best to replace it for you. Please fill out our Customer Support form within 14 days of receipt of the item and we can have a replacement sent out to you. Be ready to provide photos of the damaged item/s and the box, showing the shipping label.

As a general rule, we are unable to replace a product if only the packaging is damaged. We are also unable to provide packaging of an individual product if yours was missing.

All replacements are at the discretion of Illumicrate customer support. You may be asked to destroy your damaged item before we can provide a replacement. Please do not dispose of your item before receiving confirmation we are able to replace it. In the rare event we cannot replace an item, a partial refund will be offered.

Book damage guidelines:

Does qualify as damaged

 

Does not qualify as damaged

 

A tear/rip/cut or visible scratch on the front of the book/dust jacket or spine larger than 1cm Light scratches, marks or residue on the back of the book/dust jacket
Residue or marks on the front or spine that cannot be removed Scratches or unevenly sprayed edges
A book that should have been signed but isn’t Small white spots or scratches on sprayed edges,  bleeding onto pages, or issues with the top or bottom edge of the book
Dents or crushed edges bigger than 1cm Minimal creasing on top or bottom of the book spine, dust jacket, or corners
Water damage Wavy pages
More than one ripped or bent page that affects the text on the pages Ripped or damaged blank pages
Production defects (such as a missing finish)