Illumicrate damage guidelines

If you receive an item that is damaged, we will try our best to replace it for you. Please fill out our Customer Support form within 14 days of receipt of the item and we can have a replacement sent out to you. Be ready to provide photos of the damaged item/s and the box, showing the shipping label.

As a general rule, we are unable to replace a product if only the packaging is damaged. We are also unable to provide packaging of an individual product if yours was missing.

All replacements are at the discretion of Illumicrate customer support.

Book damage guidelines:

Does qualify as damaged	Does not qualify as damaged
A tear/rip/cut or visible scratch on the front of the dust jacket or spine larger than 1cm	Light scratches on the back of the dust jacket
Residue or marks on the front cover or spine that cannot be removed	Scratches or unevenly sprayed edges
A book that should have been signed but isn’t	Small white spots or scratches on sprayed edges, or bleeding onto pages
Dents or crushed edges bigger than 1cm	Minimal creasing on top or bottom of the book spine, dust jacket, or corners
Water damage	Wavy pages
More than one ripped or bent page that affects the text on the pages	Ripped or damaged blank pages
Production defects (such as a missing finish)