FAQs

General

Illumicrate started life as a quarterly subscription box, and we're proud that we were the first UK book subscription box! We launched in the summer of 2015, and our very first box was November 2015. We now offer 2 monthly subscriptions: a full box subscription and a book only subscription which features the books included in our monthly boxes.

We also offer special editions, both full boxes focused on a particular author or fandom and a range of special edition book offerings as well. We also hold virtual signings and in 2019 we launched our Debut Boxes, showcasing new debut authors.

We often make announcements on our Instagram and Twitter accounts. You can also subscribe to receive emails . We send a monthly newsletter, plus the occasional email announcing our next Illumicrate Edition box or other big news.

Brexit does affect our EU-based customers to some extent, though both we and our shipping company have worked to minimise this impact.

You will no longer be charged VAT on subscriptions, however on orders of any other boxes, or on sets of more than one book, you will be charged import VAT at a rate of 21%. This is charged to you at checkout so that you are not charged it, plus an associated admin fee by the courier/postal service once your order reaches you. Your orders will be sent via a method called DDP (Delivered Duties Paid) evidencing that the VAT has already been paid.

If a box did not sell out prior to shipping, then we keep them up for sale in our shop if you can't find a past box there, it means we don't have any more, sorry! We also sometimes sell the books from our monthly box and book subscriptions in our shop too.

While we don't regularly sell individual items, very occasionally we do have sales of individual items we have left over. These sales will be announced on our social media so keep your eyes peeled!

All our Illumicrate Editions, Collections and Archives boxes are sold as one-off boxes, which means once they're sold out they wont be restocked in the future.

We are always looking for lovely things for Illumicrate! To be considered please fill out our Business Enquiries form. Note that due to the volume of queries we receive, we may not be able to reply to your email.

Thank you for your interest in Illumicrate! At the moment, we are specifically looking for YouTubers with over 5,000 subscribers to potentially do unboxings for us. Fill out our form to send us your information. Note that there are a limited number of boxes and we may not be able to reply to everyone.

Aside from that, we do hold regular rep searches on Instagram, so keep an eye out for an announcement about our next one!

Subscriptions

We currently offer full box subscriptions and book only subscriptions featuring the books from our full box subscriptions. Each of these options also comes with a pin, designed by Stacey McEvoy-Caunt, and inspired by the book of the month.
For each of our subscriptions you can choose from the following plans:
Monthly Subscription: you will receive our box/book monthly and your renewal will be charged on the first day of each month.
3 Month Prepaid Subscription: you will receive our box/book monthly and your renewal will be charged on the first day of every third month
6 Month Prepaid Subscription: you will receive our box/book monthly and your renewal will be charged on the first day of every sixth month

Our monthly full box subscription boxes costs £27 per box plus shipping
Our monthly book only subscription costs £17 per month plus shipping

We also offer 3 and 6 month subscription plans which come with a slight discount. 3 & 6 month full box subscriptions are also eligible for rep code use.

If you are having your order delivered to the UK you will also be charged VAT unless you have ordered the book only subscription.

Please note that all our prices are in Great British Pounds (£ / GBP).

We offer a carefully curated monthly subscription box, and each month you will receive:
- An exclusive edition of a newly released book, hand-picked by professional bookworms
- An accompanying pin inspired by the book in the box, and designed by Stacey McEvoy-Caunt
- 4-6 themed items, exclusive to Illumicrate
- Exclusive content from publishers and authors
We work with amazing independent suppliers, publishers & authors to provide quality, exclusive content & design across our books and items to enhance your reading experience.

Check out our Past Boxes section for an example of what to expect!

The books we include will usually be the UK edition of books and exclusive to Illumicrate where possible. We aim to offer an exclusive finish for each book, such as sprayed edges or a different cover. We include books of all genres, generally aimed towards a YA or crossover readership.

We only include newly released books released a maximum of 45 days prior to the shipping date so the chances of our subscribers already owning the book will be as slim as possible. Sometimes, we are also able to ship the books ahead of the release date.

Each box’s theme is announced roughly 4-8 weeks prior to shipment of that box, giving you plenty of time to purchase it. We will also announce at least some of the fandoms represented in the box and we do regular supplier reveals on our social media and in our newsletters as well.

Yes! You can skip a month in any of our subscriptions, including if you're on a 3 or 6 month plan, by filling out our customer support form and requesting it. We cannot skip your first box/book only, but once you have had your first month we can skip any future ones for you. We hope future months' themes and fandoms interest you more!

Our subscription products are only available via a subscription, though if we have any left over after renewals they will be available as single purchases.

We are sorry to see you go! Before you consider cancellation, did you know you can skip a month in your subscription if one isn't of interest to you? If you really have to cancel, you can do so at any time by logging into your account on this website. However, you will still receive any months you have paid for prior to your cancellation.

If you have already paid for the crate and want a refund, this you must fill out our Customer Support form to request it before the box has shipped. Please note that you cannot get a refund for a pre-paid subscription plan once you have paid for it.

Pricing, Billing & Payments

We accept all major credit cards and debit cards and you can also pay via Paypal, for both subscriptions and single purchase orders.

For single purchase orders you can also pay via ApplePay.

Our renewal date is the 1st of the month (so 1st January for the January box) unless you are a new subscriber, in which case you are charged for your first renewal when you first subscribe.

Log into your account. On the left hand side is a menu bar, and one of the options is 'payment methods'. Click that, and you will then be able to add and delete payment methods.

If you're changing your payment method for a subscription, you will need to make sure that the correct payment method is saved to the subscription as well. Click 'Subscriptions' on the menu bar, and you will be able to see and update the payment method saved to your subscription/s there

You can log into your account and make sure your payment information is correct, and our system will try the renewal payment again a number of times over a period of 5 days and will also send you an email to enable you to make a manual payment. If you need further help, please fill in our Customer Support Form .

For all single purchases (i.e not a subscription) whether that is a monthly box or one of our special edition products, you are charged when you order.

Lifestyle

Illumicrate Lifestyle is our new line of products! For now, this is limited to apparel but we hope to expand this in the future to other products. We'll be doing capsule collections of clothing with one designer, and they will be available on a 'print on demand' basis for a certain period of time.

We don't hold stock or fulfill these orders ourselves. Instead, each order placed gets sent to a company who creates your item in the size requested and then ships it out from the facility closest to you. This also helps keep the shipping cost down, how cool is that?!

We expect each collection to be available for 3-4 months. We'll give warning on the listing and on our social media sites when the products will be taken down, and once we reach that date you will no longer be able to order it.

Our Illumicrate Lifestyle products are supplied by a 'print on demand' service. This means we don't hold stock or fulfill orders ourselves, rather each order placed gets created especially for that customer.

Once you've ordered, your order will be printed and shipped from a fulfillment centre closest to you, to keep your shipping costs down. You will receive an email once your product ships which will include both a tracking number and delivery estimate, and the tracking number will be stored in your Illumicrate account too.

The company we are working with have facilities all over the world, and your order will usually ship from the facility closest to you, which keeps shipping costs and shipping times down.

However that in the event the size/colour you order is out of stock at the fulfilment centre closest to you, the order may instead be fulfilled from another centre. This does mean that shipping will take longer, and you may be subject to customs fees on the order. In these cases the fees would be the responsibility of the customer

Each of our products comes in a range of sizes, and the sizes available varies depending on the product. Each item has a size guide included in the listing so you're able to ensure you're ordering the correct size.

Unfortunately we are unable to accept returns unless there is a manufacturing fault with the product. Each product is created especially for you when you order, which means we cannot refund or exchange once your order has been placed. Because the product is personalised for you, orders are exempt from UK & EU rules regarding refunds. Please do ensure you order the correct size, as we cannot replace or refund your order for this reason.

If your product is faulty, please get in touch with us and have photos on hand to supply to us.

We use a print on demand service, which means their size and colour stocks are used for other companies' products as well as ours. This does mean they can sometimes run out temporarily, and if that happens the colour/size option wont show on our site. Please do check back though, as it will be available again once they restock.

All items should be washed inside out on a cool, gentle wash with a mild detergent and without bleach. They can be tumbledried inside out, but we recommend hang drying where possible. They can be ironed inside out on a cool temperature without steam. Do not iron the print or embroidery.

Shipping

Our box and book only subscriptions are both shipped monthly. We aim to ship start shipping both by 20-25th of each month. Any orders for single purchase special edition boxes & books will ship according to the information provided on the product listing.

We also have a shipping updates page on our website that you can check for updates.

Yes, we can ship to almost every country! There are a few exceptions, we cannot ship to: China, El Salvador, Guadalupe, Haiti, Russia and Saudi Arabia. This is because our shipping company is unable to deliver in these countries, sorry!

You can see a full list of shipping rates for our products here. These shipping costs do NOT include customs and other taxes that may be due within your country. All customs and other taxes are the responsibility of the customer.

This depends on where you are based. If you're in the UK you can expect your box within 2-4 days. For everywhere else in the world, your order should be with you within 14 days. If it has exceeded 21 days without delivery, please get in touch with us via our Customer Support Form

It will usually take a couple of working days for tracking to update if you're outside of the UK/EU. If you are in the EU, it may take up to a week for your tracking to update while your parcel clears customs. This is due to new procedures following Brexit.

Please get in touch with us via our Customer Support Form . if it has been 21 days without delivery. After 21 days, our shipping company will no longer investigate and you will need to pay the shipping fee again to have a replacement sent.

Unfortunately no, we are unable to offer combined shipping on any orders.

Most of the couriers we use are happy to deliver to a P.O. Box for you. On the rare occasion this isn't possible, you will be contacted by the courier to make arrangements.

No you can't, I'm sorry! The courier we use cannot deliver to these boxes, you will need to enter an alternative address.

Customer Support

If you have ordered a subscription product (a box or book) and this is not yet in pre-shipment (we have not yet sent out the emails check your address), then we can usually cancel and refund this for you. We do not issue refunds if you have a 3 or 6 month pre-paid subscription.

If you have ordered a single purchase item, as long as your order hasn't yet gone into pre-shipment we can usually refund it for you.

If you are subscribed, you can change your address for future renewals by logging into your account on our website. If you have already paid for a subscription box or a single purchase you will need to request an address change by filling in our customer support form

We send an email out to check your address 24Hours before boxes start being packed. Please always check your address in that email and reply to it if the address needs changing.

Please fill out our Customer Support form and we can do that for you! If you change your address in your account, this will not carry over to any orders you have paid for, only future orders.

Before we ship our boxes, we will send you an email confirming your address. If your address is incorrect, reply to that email within 24 hours to have it amended for you. If you change your address in your account at this time, your box will not be sent to the updated address. You need to reply to the email to get the address changed.

Once your box has shipped we cannot change your address and you may be charged additional shipping to have it sent to your correct address.

Firstly, have you checked your junk/promotions folder? If it's not there, please fill out our Customer Support form and we can get it re-sent to you.

Sorry about that! Our packing team have quality control measures in place, but they are only human and occasionally an error is made.

If your box had an item missing, please fill out our Customer Support form within 14 days of receipt of the box and we can arrange for one to be sent out to you.

Check our damage guidelines to see if your item qualifies as damaged. If it does, please fill out our Customer Support form within 14 days of receipt of the box and we can have a replacement sent out to you. Please be ready to provide photos of the damaged item/s and the box, showing the shipping label.

No, unfortunately we are not able to process returns. We will only ship newly released books, occasionally prior to the official release date, so the likelihood is that you will not receive a book you already own. We also provide a few clues about what book we've chosen in our theme reveal posts.